If you request to receive company or product information, request information about specific Services, or provide comments about Services, you will be asked to provide contact information so that we can complete your request. We use this Site Information to fulfill your request. We may also use this Site Information to send you additional information about our Services or Courses on the Site that you may be interested in.
Some of the Services require that you become a registered user and create a user account. Becoming a user will require that you provide certain personally identifiable information that may include (but not be limited to) your e-mail address, as well as telephone and address information.
You allow us to use this personally identifiable Site Information to register you to use the Services, enroll in Courses, and otherwise provide you with the Services; verify your authority to enter the Site and access the Courses and Services; notify you of updates; improve the content and general administration of the Site and the Services; provide you with notices regarding the Services and other services you have purchased or may wish to purchase in the future.
You also consent to our providing this personally identifiable information to Instructors as part of the Game Information when you enroll in a Game. Instructors will use this Game Information to provide the Game to you. Instructors may have other users for Game Information. When you enroll in a Game, it is your responsibility to confirm what uses the Instructor will make of your personally identifiable Game Information. Gamilab does not control these uses by Instructors.
Gamilab processes Personal Data both as a Processor and as a Controller, as defined in the GDPR.
Gamilab may also automatically collect and analyze Site Information about your general usage of the Site, Services, and Games. We might track your usage patterns to see what features of the Site, Services, and Games you commonly use, Site traffic volume, frequency of visits, type and time of transactions, type of browser, browser language, IP address, and operating system, and statistical information about how you use the Services and Games. We only collect, track and analyze such Site Information in an aggregate manner that does not personally identify you. This aggregate data may be used to assist us in operating the Site and the Services and provided to other third parties to enable them to better understand the operation of the Services, and improve their Game offerings, but such information will be in aggregate form only and will not contain personally identifiable data.
Gamilab uses Matomo to analyze the website visitors' behavior to identify potential pitfalls; not found pages, search engine indexing issues, which contents are the most appreciated, etc. Once the data is processed (number of visitors reaching a not found pages, viewing only one page…), Matomo generates reports for website owners to take action, for example, changing the layout of the pages, publishing some fresh content… etc. No Personal Data is shared with Matomo. The data is located in Ireland.
Instructors may collect non-personally identifiable Game Information regarding your participation in Games. This Game Information may include, but not be limited to, your interaction with the Instructor and other Users, comments you leave on Game forums, answers or essays you submit to satisfy Game requirements, and so forth. As noted above, it is your responsibility to review the Instructor's policy in connection with all Game Information and decide whether or not you want to provide such Game Information.
Cookies are very small text files that are stored on your computer when you visit some websites. We use a combination of session cookies and persistent cookies in order to track how you use and experience our website, build anonymous statistical data about how our website is performing, and to power the personalisation of website content to you. You can find more information about cookies at allaboutcookies.org and www.youronlinechoices.eu.
We sometimes contract with other companies to perform functions or services on our behalf, such as software maintenance, data hosting, sending email messages, etc. We necessarily have to share your Personal Data with such third parties as may be required to perform their functions. We take steps to ensure that these parties take protecting your privacy as seriously as we do, including entering into Data Processing Addendum, EU Model Clauses and/or ensuring they have EU-U.S. and Privacy Shield certification.
We use Zendesk for managing support requests and for our help center. Zendesk data is hosted in Ireland. Processing takes place in the United States. Zendesk goes far to comply with the statues written in the GDPR law, and Gamilab has a Data Processing Agreement in place with Zendesk. For more information, visit Zendesk's page on GDPR.
We use the UXtweak service in order to better understand the needs of our users and to optimise our services and the overall user experience with them. UXtweak is a technological service that helps us better understand the behaviour of our users through obtaining feedback from them (e.g. how much time they spend on web pages, which links they decide to click on, what users do, what they (don’t) like).
UXtweak stores this information in a pseudonymised user profile. Neither we nor UXtweak will ever use this information to identify individual users or to associate them with other user data unless you provide your consent to this. You can find more details in the UXtweak Personal Data Protection Rules.
We retain Site Information and the personal data we process on behalf of Users for as long as needed to provide the Services. We will retain and use this personal Site Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements with Users, and/or the period required by laws in applicable jurisdictions. Please see the sections above for how Game Information may be used.
You have the right to view, amend, or delete the personal information that we hold about you. To request access please email firstname.lastname@example.org. We will provide the information free of charge and within one month, except in the event that the request is unfounded, excessive, or repetitive, in which case we reserve the right to charge a proportionate administration fee or refuse.
If any of the information we hold on you is inaccurate or incomplete, you may ask us to correct or complete it at any time. That is, if you believe that Gamilab has incorrect Site Information or Game Information that was provided as part of the Services, you may use the Services to correct, amend, or delete that information. You may also contact us by e-mailing our customer support at email@example.com. We can only alter Game Information that was initially provided to us; you need to contact the Instructor for other purposes.
You may request the deletion of your Gamilab account and any additional information we hold on you at any time.
Be aware that requesting deletion is total and irreversible. This means that we will also lose record of you having ever been on our systems, including any previous instructions you have given us to delete your personal information. If you re-join our systems by voluntarily providing your personal information, you will appear to us as a completely new data subject. This does not affect your other rights in any way.
To request deletion of your personal information, contact firstname.lastname@example.org using the email address we hold for you or otherwise proving your identity. You can also do this through our Support Center.
From time to time, we may send you emails about Courses or new or modified Services that we believe might interest you. If you wish to opt-out of receiving these materials, you may follow the unsubscribe procedure provided in the email.
The security of your personal information is important to us. Gamilab employs procedural and technological measures to protect your personally identifiable information. These measures are reasonably designed to help protect your personally identifiable information from loss, unauthorized access, disclosure, alteration or destruction. We may use software, secure socket layer technology (SSL) encryption, password protection, firewalls, internal restrictions and other security measures to help prevent unauthorized access to your personally identifiable information. However, Gamilab cannot guarantee that unauthorized third parties will never be able to defeat these measures or use your personally identifiable information for improper purposes. Therefore, you should be aware that when you voluntarily display or distribute personally identifiable information, that information could be collected and used by others. Gamilab is not responsible for the unauthorized use by third parties of information you post or otherwise make available publicly.
The Site, Services, and in particular the Games, may provide links to third-party websites or resources not associated with us and over which we do not have control (“External Web Sites”). Such links do not constitute an endorsement by Gamilab of the External Web Sites, the content displayed therein, or the persons or entities associated there. You acknowledge that Gamilab is only providing these links as a convenience and cannot be responsible for the content of such External Web Sites.
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